Terms of Service

1. Booking

A booking is a request until we confirm it. We reply to every request — usually within minutes — and the trip is confirmed once we send you a confirmation by WhatsApp, LINE, email or phone.

Please give us a phone number that works in Thailand, or a WhatsApp number the driver can reach. Most problems on the day come from a number that cannot be called.

We may decline a booking if no vehicle is available, if the route is unsafe, or if the request is outside the service we offer. If we decline, we tell you straight away and you owe nothing.

2. Fares

• Fares shown on this website are per vehicle, not per person, for the route and vehicle stated.
• The fare includes the driver, fuel, expressway tolls and standard insurance.
• The fare does not include entrance fees, parking at private venues, or a meal for the driver on a full-day charter.
• Extra stops, a change of destination or a long detour requested on the day may add to the fare. The driver will tell you the extra amount before continuing.
• Rates for routes not listed are quoted on request and are fixed once we confirm them.

We may update the published rates at any time, but a fare we have already confirmed for your trip does not change.

3. Payment

You pay the driver in cash when you reach your destination. There is no deposit and no prepayment, and this website does not take card payments.

Thai baht is preferred. Card or bank transfer can be arranged in advance if you ask us before the trip. We do not accept payment in cryptocurrency.

Nobody from MAYA Pattaya Taxi will ever ask you for your card number, your bank login or a one-time password. If you receive such a message claiming to be from us, it is not from us — please tell us.

4. Changes and cancellation

• Free cancellation up to 24 hours before pick-up. Since there is no prepayment, there is nothing to refund.
• Cancelling later than that, or not appearing at the pick-up point, may mean we ask you to cover the driver’s travel to the meeting point on a future booking. We do not charge a card, because we hold none.
• To change the time, the pick-up point or the vehicle, message us as early as you can and we will confirm the new details.
• If we have to cancel — a breakdown, an accident, an unsafe road — we will find you a replacement vehicle or refund anything you have paid, and you owe us nothing further.

5. Waiting time

• Airport pick-up: we track your flight. Waiting is free for 60 minutes after landing on a domestic flight and 90 minutes on an international arrival, which covers immigration and baggage.
• Other pick-ups: the driver waits 15 minutes free of charge from the agreed time.
• Beyond the free period the driver may charge a reasonable waiting fee, agreed with you before it starts.
• If we cannot reach you and you have not arrived within 60 minutes of the agreed time, the driver may leave and the trip counts as a no-show.

6. Luggage, passengers and child seats

• Luggage limits per vehicle: Sedan 2 bags, Innova 3, Fortuner 4, Commuter Van 8, plus one piece of hand luggage per passenger.
• Golf clubs, surfboards, bicycles or extra suitcases: tell us when you book and we will suggest the right vehicle.
• The number of passengers must not exceed the seats in the vehicle. Thai law requires every passenger to wear a seat belt.
• Child seats are free — tell us the ages of the children when you book and we fit the right seats, subject to availability.
• Small pets in a proper carrier are welcome if you tell us in advance. Please do not bring an animal without asking first.

7. On the road

Our drivers are licensed and insured, and they drive within the speed limit and the traffic law. Please do not ask a driver to speed, to skip a checkpoint or to carry more passengers than the vehicle is licensed for — the driver will refuse.

Smoking, illegal drugs and open alcohol are not allowed in the vehicle. A driver may end a trip if a passenger is abusive, unsafe or unable to travel; in that case the fare for the distance already covered remains payable.

You are responsible for damage or heavy soiling caused to the vehicle by you or your party beyond normal use.

8. Liability

Our vehicles carry the insurance required by Thai law, and that insurance is the basis of any claim for injury or damage during a trip.

We do our best to arrive on time, but we cannot control traffic, weather, road closures, accidents, police checkpoints or flight delays. Where a delay is outside our control we are not liable for a missed flight, a missed connection or a missed appointment. If you have a flight to catch, please book an earlier pick-up and tell us the check-in time.

Check the vehicle before you leave — we are not liable for belongings left behind, although we will always try to return them.

Nothing in these terms limits any right you have under Thai consumer law.

9. This website

We keep the routes, rates and vehicle information on this site accurate, but typing errors happen. If a published price is obviously wrong, we will tell you the correct price before confirming, and you are free to walk away at no cost.

The text, photographs and layout of this website belong to MAYA Pattaya Taxi. Please do not copy them for another transfer business.

How we handle your information is set out in our Privacy Policy, which forms part of these terms.

10. Governing law

These terms are governed by the law of Thailand, and the courts of Thailand have jurisdiction over any dispute. We would far rather sort a problem out by message — please contact us first and give us the chance to put it right.